We are a writing team of 4 - two using Windows XP 32-bit, one using Windows 7 32-bit and until recently I was using Windows XP 64-bit. We are all using TCS3, with FM10.
We developed our desired DITA templates (task, topic, concept, etc.), updated our EDD and edited our structapps file and everything was working perfectly on the XP 32-bit and XP 64-bit systems. Our fourth colleague joined us, was given the Win 7 32-bit, and tried to set up our templates to use. They all worked fine, except for the Task template - which will not open a new file, nor allow her to open any existing Task .xml or .fm files.
Then, for other reasons, my OS was switched from XP 64-bit to Win 7 32-bit, and I had to set up the templates again after loading TCS 3 on. Now, all of the templates are working perfectly, except for Topic. If I choose DITA>New DITA file>New Topic and choose the template, it starts to open the file window and then just shuts down again, no error message, no file, no nothing. If I try to open an existing topic.xml file I get this error message:
XML Read Report Log
November 15, 2012 10:14 am
Source Document: R:\User_Manuals\baseline\...\Topic\12AJF070H4Y.xml
XML Read Messages...
Cannot open the template file ($STRUCTDIR\xml\DITA_1.2\app\technicalContent\template\TemplateMaster Topic.fm)
Which is exactly what happens when my colleague with 7 32-bit tries to open a task file. Any ideas on what could be happening, that would make one file type unable to access a template, when all the others work exactly as they should be?
If I've missed including any information that would help clarify the situation, please let me know!