FrameMaker Fonts Not Being Recognized
OS: Windows 7
FrameMaker (Structured): Version 10.0.2.419
Problem:
We noticed that the PC I have does not include all of the client's fonts. We purchased the fonts based upon the Missing Fonts error FrameMaker (structured) keeps displaying. IT installed the recently purchased fonts (the fonts have the same name). Microsoft Word recognizes the fonts but for some reason when opening those source files, those fonts are not recognized/loaded by FrameMaker. Consequently, the fonts are temporarily replaced, as expected in this scenario. The same files open fine on another PC.
This is what we tried:
- Uninstalled both Acrobat Professional (version 10.1.3) and FrameMaker 10 (10.0.2.419). Reinstalled both packages and opened the source files once again. The fonts still are not recognized. In FrameMaker they appear greyed-out in the selection field.
Could the system profile be corrupted? Years ago I remember RoboHelp repeatedly corrupting my system profile on my Windows XP system. Could a “Running out of memory” situation do this?
Any suggestions as to where to look?
Thanks in advance!