Cross reference issues in FrameMaker 11 DITA

I'm trying to upgrade from FrameMaker 9 to FrameMaker 11. My files are set up using structured FrameMaker and DITA. The ditamap is comprised of both FM files and XML files. I'm attempting to use the ditabase template and DTD and DITA 1.2.

When I open my XML files in Framemaker 11, any cross references to other chapters in the book and gone. The fm-xref tag that is there is empty. I know there are some changes to cross references between DITA 1.1 and DITA 1.2, but I'm wondering if there is a way to retain the cross references when I open the file in FM11 even if the cross reference does actually link to the referenced location. Or do I have to manually go through my document and re-enter all the cross references?

I'm also having trouble getting the cross references to use the correct font format. After searching through all the various edd files that are referenced, I found the section that applies to cross references and it seems to indicate that the font format is set in the cross reference format in FrameMaker, but I can't figure out how to change the cross reference format.

Then instructions in the Framemaker help say:

1. Choose Special > cross-reference.
2. Click Edit Format.
3. ....
   

But I can't find anything that says "Edit Format".

Thanks for the help,

Sharon